Help is close by.
Find an answer, explore the rules or contact us. All your Coolkee help in one place.
How to play
Moves, goals, XP, powers and Marathons.
Your planet
Construction, production and the reward fund.
Delete account
How to delete your account and data.
Common questions
I cannot install the Android version.
Android is still in closed testing. Join the group, opt in on the testing page, then open Google Play. Use the same Google account in all three places. Also check free storage and device compatibility. Open installation steps.
What does XP do?
XP raises your player rank, expands the backpack and unlocks the market, races, your planet and buildings. Your campaign level, board score and player rank are different counters. See examples and a calculator.
One device shows fewer lives.
When one account is used on several devices, some lives may be allocated for offline play elsewhere. Check offline-life management in settings and connect to sync the state.
Can I play without internet?
Yes. Campaign and Marathon save locally and sync when connectivity returns. Purchases, the market, construction and live rankings require internet. Late offline scores do not change a settled podium.
Why is no rewarded ad available?
The button depends on ad availability, the reward limit and consent settings. An ad may be temporarily unavailable. If you watched to the end without receiving the reward, send us the time, reward type and game version.
Something is missing after a purchase.
Connect the game and check which store account made the purchase. Contact us with the order identifier and product name. Do not send passwords or card details.
I cannot upgrade a building.
“Upgrade” shows the required player rank, stars, house tier, completed buildings and coins. Wait for the previous construction to finish. Stars are a requirement, not a payment.
Tell us what happened
Include your phone model, game version, level number and steps leading to the issue. Attach a screenshot if possible.
support@orivion.studioSupport and account information
Document version: 2026-09-13
Contact
For Planet Coolkee support, email support@orivion.studio or open Profile → Feedback in the app. Include the game version, device model and a description of the issue. Do not send passwords or card details.
Purchases and rewards
If a purchase or reward is awaiting confirmation, keep your store receipt and contact us. Repeating synchronization should not charge the same transaction again. Apple Sandbox and Google Play test payments do not use real funds when the store sheet clearly identifies the transaction as a test.
Delete your account
Open Profile → Account → Delete account. This is separate from resetting gameplay. If you cannot access the app, request account deletion at support@orivion.studio with the subject “Planet Coolkee — account deletion”. Include your nickname and information that helps locate the account. We may request proportionate identity verification; do not send your password.
Effect of deletion
Deletion covers the active profile, game save and social links. Limited records needed for settlement, claims and preventing transaction replay may remain. See the privacy policy for details. Uninstalling the app does not delete the account; deleting an account is not a request to refund all earlier purchases.
Operator
JAKUBNETZA.COM JAKUB NETZA, ul. Tartaczna 15, 83-050 Kolbudy, Poland. NIP 6040034416, REGON 221130600. For ages 13 and over.