Privacy policy

Controller

The controller for Planet Coolkee services is Jakub Netza, trading as JAKUBNETZA.COM JAKUB NETZA, ul. Tartaczna 15, 83-050 Kolbudy, Poland, tax number NIP 6040034416, REGON 221130600. Contact support@orivion.studio or the postal address above with questions or requests concerning your data.

Data we process

We process guest or player account identifiers, identifiers associated with Apple or Google sign-in, session data, your nickname, settings and selected avatar parts. A sign-in provider may also supply information contained in its authentication confirmation. We do not ask for your Apple or Google password.

Game saves include completed stages, stars, XP, resources, an active board and the sequence of moves needed to verify its result. Trading, construction and competition involve offers, transactions, participation, placed objects and their state. These records also help resolve progress disputes and prevent duplicate settlement.

For purchases, we process product and transaction identifiers, store confirmations and information needed to verify purchases, deliver their contents and handle refunds. You give full payment details to the relevant store, not to our game.

For advertisements, we process the age band selected in the game, privacy settings, the requested reward identifier, completion confirmation and the availability time of the next reward. The advertising SDK may process device data, identifiers and advertising information according to your choices and the provider's policy.

When you use messages, reports or feedback, we process the content you send and its association with an account, recipient or reported matter. Diagnostics attached to feedback are limited to the information described in the form. Do not include passwords, card details or sensitive information.

Friends features store invitation codes, requests and accepted relationships. Echo shows nicknames from the beginning and requires both participants to approve a chat. Sharing your full profile is optional and can be revoked. We store messages, read markers, sharing settings, reports and moderation decisions. Planet coordinates describe the game's virtual map.

Online services also process technical information such as IP addresses, request identifiers, app version and platform, errors and pseudonymous information used to limit abuse.

Purposes and legal bases

We process data necessary for your account, synchronization, purchases and requested game features to perform the contract. Legal obligations provide a basis for processing needed for accounting and consumer rights.

Service security, fraud prevention, handling reports and establishing claims may rely on the controller's legitimate interests, taking players' rights into account. We rely on consent where it is required, particularly for certain advertising operations or access to device identifiers. Refusing optional processing does not block the basic game.

Move and transaction verification protects game integrity. You may contact us for an explanation and review if you dispute an account restriction or refusal of a reward.

Visibility and recipients

Other players can see information shared through the relevant features and settings, such as your nickname, avatar, level, public offers or public planet. Messages are addressed to their recipients; authorized support staff may access them when handling reports or protecting the service. Your sign-in account, email and payment details are not part of your public game profile.

We use Cloudflare for online services and game data storage, Apple and Google for sign-in and purchase processing, and Google AdMob and its consent-management platform for advertisements. The services actually used depend on your platform, features and settings. These providers may act as processors or separate controllers according to the service they provide. Information may also be disclosed to authorized advisers or authorities where there is a proper legal basis.

Where data is transferred outside the European Economic Area, appropriate safeguards are required, such as an adequacy decision or standard contractual clauses. You can ask the controller about the safeguards applicable to a particular operation.

Retention and deletion

We keep progress, resources and account links while the account is maintained, as needed for the chosen services. Expired session, security and operation data is deleted or restricted according to its technical and legal purpose. Records needed for transaction settlement, duplicate detection, complaints or claims may need to be retained longer.

Account deletion removes or irreversibly disconnects information used for the active profile and game. Records that must be retained for a legal obligation or justified protection of claims remain limited to that purpose. Backups are not used as active profiles and are subject to their retention cycle. Uninstalling the app does not delete the server account.

Game account sessions expire no later than 180 days after issue or renewal. Expired sessions and short-lived sign-in challenges are cleaned up periodically. Ordinary inbox messages and feedback submissions are removed after 180 days. Echo history remains available according to participants' permissions until account deletion. Ending a chat or blocking someone stops further communication without automatically erasing its history. An authorized moderator may review a report.

Resetting gameplay does not delete your account, friends or chats. Account deletion is a separate action under Profile → Account → Delete account. You may also submit a request to support@orivion.studio.

Your rights

Depending on the legal basis and circumstances, you have rights of access, rectification, erasure, restriction, portability and objection. You may withdraw consent without affecting the lawfulness of earlier processing. You may complain to the appropriate supervisory authority; in Poland, this is the President of the Personal Data Protection Office (UODO).

Submit requests using the controller's contact details. We may need proportionate identity verification. We generally respond within one month, subject to extensions permitted by law. Advertising choices can be changed through privacy settings when the applicable mechanism is active.

Minors

The game is intended for people aged 13 and over. We restrict advertising for younger teenagers and do not rely on consent for personalized advertising where they cannot validly provide it. Being 13 does not replace national requirements for a parent or guardian's authorization. Contact us if you learn that a child is using the service without the necessary authorization, so we can investigate and delete data where required.

Further information

Changes to this policy will carry a new date. We will notify players of material changes as appropriate to their nature. Provider policies: https://www.cloudflare.com/privacypolicy/ — https://www.apple.com/legal/privacy/ — https://policies.google.com/privacy